1. Introduction
Welcome to XSOOT.
These Terms & Conditions govern your use of the XSOOT website and all purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or services.
2. About XSOOT
XSOOT is operated by XSOOT (SMC-PRIVATE) LIMITED, with its corporate headquarters located in Pakistan.
Our mission is to provide customers with a secure, transparent, and reliable shopping experience by offering quality products, responsive customer support, and efficient order fulfillment.
To improve delivery times, XSOOT operates an international fulfillment network that supports customers in multiple regions.
3. Our Fulfillment Network
To serve customers more efficiently, orders may be fulfilled from warehouse or fulfillment locations in countries including:
- United States
- United Kingdom
- Canada
- France
- Germany
- United Arab Emirates
- Spain
- Italy
- Pakistan
Orders are generally shipped from the location that allows the fastest and most efficient delivery based on inventory availability and the customer's destination.
4. Eligibility
By using this website, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide is accurate and complete.
- You will use this website only for lawful purposes.
5. Products
We work continuously to provide accurate product information, including:
- Product descriptions
- Images
- Pricing
- Specifications
- Availability
Because manufacturers may update products from time to time, minor differences in packaging, labeling, or appearance may occur without affecting the product itself.
6. Pricing
All prices displayed on XSOOT are shown in the selected currency.
Prices may change without prior notice.
Applicable taxes, shipping charges, customs duties, or import fees (where applicable) may be added during checkout or collected by local authorities depending on the destination country.
7. Orders
After placing an order, you will receive an order confirmation email.
This confirmation acknowledges receipt of your order but does not constitute acceptance of the order.
XSOOT reserves the right to:
- Cancel fraudulent orders
- Refuse suspicious transactions
- Limit order quantities
- Cancel orders due to pricing or inventory errors
If payment has already been received for a cancelled order, a full refund will be issued.
8. Shipping
Shipping times vary depending on:
- Product availability
- Shipping destination
- Warehouse inventory
- Courier operations
- Customs clearance (where applicable)
Estimated delivery times are provided as guidance only and are not guaranteed unless expressly stated.
9. Returns & Refunds
Returns, refunds, and exchanges are governed by our Return & Refund Policy.
Customers should review that policy before making a purchase.
10. Product Availability
Although we strive to maintain accurate inventory, products may occasionally become unavailable.
If this occurs after an order has been placed, customers will be notified promptly and offered either:
- A refund, or
- An alternative product where appropriate.
11. Customer Accounts
Customers are responsible for maintaining the confidentiality of their account credentials.
You are responsible for all activities conducted under your account.
Please notify XSOOT immediately if you suspect unauthorized access.
12. Intellectual Property
All content on the XSOOT website, including but not limited to:
- Logos
- Graphics
- Product photography (where owned by XSOOT)
- Website design
- Text
- Icons
- Software
is protected by applicable intellectual property laws.
No content may be copied, reproduced, or distributed without prior written permission, except where permitted by law.
13. Product Authenticity
Where applicable, XSOOT sources products through legitimate commercial supply channels, including authorized distributors, official wholesale programs, or other lawful suppliers.
Product authenticity claims apply only where supported by our sourcing process and applicable product information.
14. Limitation of Liability
To the maximum extent permitted by applicable law, XSOOT shall not be liable for indirect, incidental, consequential, or special damages arising from:
- Use of the website
- Product delays
- Carrier delays
- Service interruptions
- Events outside our reasonable control
Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.
15. Third-Party Services
Our website may use third-party services including:
- Payment processors
- Shipping carriers
- Analytics providers
- Advertising platforms
Those services are governed by their own terms and privacy policies.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and processing of personal information as described in that policy.
17. Applicable Laws
XSOOT operates internationally and serves customers in multiple countries.
These Terms & Conditions are governed by the laws applicable to XSOOT (Private) Limited, except where mandatory consumer protection laws in a customer's country of residence apply and cannot legally be excluded.
Local consumer rights provided under applicable law remain unaffected.
18. Compliance
XSOOT is committed to conducting its business responsibly and in accordance with applicable laws and regulations relevant to its operations.
Our goal is to maintain transparent business practices, provide accurate product information, and support a secure online shopping experience for customers.
19. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on this page with the updated effective date.
Continued use of the website after changes become effective constitutes acceptance of the revised Terms.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
XSOOT (SMC-PRIVATE) LIMITED
Corporate Unique Identification No. (CUIN): 0281231
Office 41, Madina Tower
Muslim Town
Lahore, Punjab 54000
Pakistan
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Time Zone: Eastern Time (ET)
Customer Support
📧 support@xsoot.com
📞 +1 323-686-3293
Contact Page: https://www.xsoot.com/contact-us